Hi Allie,

Thank you for taking the time to share your feedback and for bringing this concerning issue to our attention. We're truly disappointed to learn that the collar caused discoloration and a reaction on your dog's skin after exposure to water. At Foggy Dog, we prioritize the safety and well-being of our furry companions, and it's unacceptable that our product caused harm or discomfort.

We take great pride in using high-quality, pet-safe materials in our products, so this incident is highly concerning. Your feedback will help us thoroughly investigate our manufacturing processes and materials to identify and address the root cause of this issue promptly. We understand the distress this must have caused, and we want to ensure no other pets are affected.

Please reach out to our customer service team at woof@thefoggydog.com with details about your order, including any photos you have of the discoloration and reaction. They will work quickly to make this right, whether through a refund or a replacement collar made with improved, pet-safe materials. Your dog's well-being and your satisfaction are our top priorities.

Thank you for being a valued Foggy Dog customer and for taking the time to share this experience. We appreciate the opportunity to address this matter promptly and regain your confidence in our brand's commitment to pet safety and quality.